Contact Centre Executive

Location: Bukit Jelutong, Shah Alam
Discipline: Engineering
Job type: Permanent
Salary: RM3000-4000 (Additional financial incentives: Up to RM1000-2000 depending on performance)
Published: Posted about 16 days ago

Client Description

Global leader in the commercial vehicle and transport solutions industry

Role Description

This is a solution sales position focused on promoting and selling commercial vehicle products and services to prospects and customers. You'll play a key role in building both short-term results and long-term customer relationships, with strong potential to grow into broader Solution Sales or Services Sales roles within the organisation.

Key Responsibilities

Identify and prospect new potential customers, mapping total market potential within your territory

Develop and structure the customer base through local market segmentation
Track customer fleet requirements and purchase timing to identify sales opportunities
Stay current on product and service portfolios, as well as competitor activity
Conduct outbound calls, emails and meetings to understand customer needs and business operations
Ask value driven questions to uncover unfulfilled needs and evaluate deal potential
Build and maintain long term business relationships with existing customers
Record and maintain accurate customer data in CRM systems
Represent the brand professionally, promoting the full range of products and services
Participate in campaigns, customer events, fairs and product demonstrations

Requirements

Strong business acumen, able to connect customer needs to commercial outcomes

Comfortable using digital and remote communication tools
Strong written and verbal communication skills
Proactive, results oriented mindset
High proficiency in English (written and spoken); Malay and Mandarin an advantage
Fluent in Microsoft Word, Excel, PowerPoint and CRM systems
Degree in business, automotive or engineering studies, or equivalent experience Open to fresh grads and those early in their career