Operational Key Account Manager

Location: Shah Alam
Discipline: FMCG
Job type: Permanent
Salary: RM 10000 - RM 12000
Published: Posted about 16 days ago

Client Description

A global logistics and supply chain solutions provider that offers integrated transport, warehousing, and freight services across air, sea, and road. The organization focuses on delivering end-to-end, value-driven solutions tailored to customers’ needs, supported by strong operational expertise and advanced technology systems. With a broad international network and a customer-centric approach, it emphasizes efficiency, reliability, and continuous improvement to help businesses optimize their supply chains and achieve sustainable growth.

Role Description

You will drive growth within assigned accounts by delivering value-added solutions across the full range of services, while building strong client relationships to ensure consistent service, high satisfaction, and long-term retention. You will also oversee daily operations to ensure seamless shipment execution, effective internal coordination, and service delivery aligned with customer expectations.

Key Responsibilities

• Build strong relationships with key decision-makers at various levels within client organizations.

• Coordinate with internal stakeholders to ensure operational efficiency and customer satisfaction.
• Develop and implement account strategies aligned with customer priorities and business goals.
• Track account performance, identify growth opportunities, and recommend improvements.
• Prepare and deliver regular performance updates to both clients and internal teams.
• Promote integrated, end-to-end service solutions in line with account growth strategies.
• Maintain accurate and up-to-date information in CRM systems, including pipeline tracking and opportunity management.
• Provide regular updates to clients on performance metrics, RFQs, and improvement initiatives.
• Ensure service level agreements (SLAs) and standard operating procedures are maintained and accessible.
• Support contract negotiations to achieve favorable terms while ensuring proper documentation.

Requirements

• Strong communication and relationship management skills

• Excellent problem-solving and decision-making ability
• Knowledge of logistics/transportation industry practices
• Bachelor’s degree in Business, Marketing, Logistics, or a related field
• Min 3 years of experience in key account management (operational focus preferred)
• Minimum 7 years of total work experience