Client Description
Our client is a leading content delivery network organization wtih over 20 years of experience in delivering fast, secure, and reliable digital experience at the edge. Their technologies and solutions spur business innovation in diverse industries throughout the stages of internet development, from the early era of broadband internet to the present day.
Their core business encompasses:
E-Commerce
Live Streaming
Cloud Security / Computing
Media Delivery
Edge Computing
Role Description
This role is part of the after-sales technical support.
Its focus is to provide support to users on network connectivity in relation to using CDN services.
Ideally for someone with network engineering background that is facing users directly.
Key Responsibilities
Strategic Account Management: Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.
Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.
Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.
Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.
Requirements
Language Skills: Proficiency in Chinese is preferred.
Education: Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields.
Candidates with excellent qualifications may not be restricted by their major.
Experience: Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.
Skills and Attributes: Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.
Technical Knowledge: Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.
Communication and Coordination: Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration.
Project Management: Proven ability to decompose project goals, control project processes, and ensure successful implementation.
Account Consultant：charles.yan@atomicgroup.my