Client Description
Our client is an emerging international F&B brand undergoing rapid expansion across Asia. Combining a strong product offering with a highly standardized operating model, the company is focused on building an exceptional customer experience and a high-performing retail operation. The Thailand team plays a key role in the company's regional growth strategy, offering exciting opportunities for individuals who enjoy working in a fast-paced, entrepreneurial, and multicultural environment.
Role Description
We are seeking a highly motivated and hands-on Retail Operations Trainer to support the successful rollout and operation of a food & beverage retail business in Thailand. This position will play a critical role in training local employees, ensuring operational standards are consistently implemented, and acting as the key communication bridge between the China headquarters and the Thailand operations team.
The ideal candidate is fluent in both Mandarin and Thai, possesses strong training and coaching abilities, and has experience in food service, beverage, restaurant, or retail operations.
Key Responsibilities
• Deliver comprehensive training programs to local employees on food preparation and cooking processes, beverage preparation and product standards, customer service excellence, daily store operation procedures, food safety and hygiene requirements.
• Assess training effectiveness and provide ongoing coaching to improve staff performance.
• Conduct refresher training sessions and support the onboarding of new employees.
• Support store openings, operational audits, and process implementation.
• Work closely with store management to maintain consistency in quality, service, and operational execution.
• Act as the primary liaison between the China headquarters and the Thailand operations team.
• Translate and communicate operational directives, policies, and training materials between Mandarin and Thai.
• Ensure compliance with operational standards, food safety regulations, and company policies.
Requirements
• Fluent in Mandarin and Thai (spoken and written) is mandatory.
• Bachelor's degree in Hospitality, Business Administration, Food & Beverage Management, or a related field is preferred.
• Minimum 3 years of experience in training, operations, store management, or a similar role within the F&B, restaurant, beverage, or retail industry.
• Strong understanding of food preparation, beverage operations, and retail/store management processes.
• Excellent presentation, coaching, and interpersonal communication skills.
• Ability to work effectively in a multicultural and fast-paced environment.
