About the job
Technical Head – Elevators / Home Lifts (Mandarin Speaker)
Location: Kuala Lumpur, Malaysia
Function: Technical Operations
Employment Type: Full-Time
Experience: 15–20 years
Language: Mandarin & English – Mandarin is a MUST
About the Opportunity
A fast-growing global home elevator / lift business is looking for a senior Technical Head to lead its installation, commissioning, maintenance and after-sales operations in Malaysia.
This is a strategic and hands-on leadership role responsible for driving technical delivery, field productivity, service quality, customer satisfaction and operational efficiency, while building a scalable technical organisation to support continued business growth.
Key Responsibilities
Technical Operations & Installation
- Lead end-to-end installation, commissioning and handover of home lift projects.
- Oversee manpower planning, site readiness, project timelines and resource allocation.
- Ensure consistent installation quality, safety and technical compliance.
- Improve productivity while reducing delays, rework and variation orders.
Service & After-Sales
- Lead preventive maintenance, breakdown management, repair and service contract activities.
- Drive key KPIs including response time, callback ratio, repair closure and customer satisfaction.
- Improve service reliability and overall post-sales performance.
Leadership & Field Operations
- Lead and develop a large technical workforce comprising engineers, supervisors and field teams.
- Establish performance standards, KPIs and accountability across the technical organisation.
- Coach and develop regional technical leaders and build stronger leadership capability.
- Standardise technical processes, SOPs and best practices across the network.
Commercial & Operational Excellence
- Drive cost optimisation without compromising safety, quality or customer experience.
- Work closely with Sales, Operations, Finance, Supply Chain and CRM teams.
- Support service contract renewals and improve the commercial performance of the technical function.
Requirements
- 15–20 years of experience in technical operations, installation, service or maintenance.
- Strong experience in elevators, lifts, home lifts or vertical transportation is highly preferred.
- Proven experience managing large, multi-location technical teams, ideally 200+ employees.
- Strong knowledge of installation, commissioning, maintenance and field service operations.
- Degree in Mechanical, Electrical, Mechatronics Engineering or a related discipline.
- Strong leadership, problem-solving, commercial and stakeholder management skills.
- Experience driving KPIs, productivity, cost optimisation and operational improvement.
Critical Language Requirement
Fluency in Mandarin is a MUST for this position, alongside good English communication skills.
Requirements added by the job poster
• 10+ years of work experience with Elevators
• 10+ years of work experience with Elevator Maintenance